Question 1

How does the process work from first contact?

Accepted Answer

Getting started is straightforward. You can book a free 30-minute call through our website at a time that suits you, or contact us by email if you prefer.During the initial call, we'll talk through what's happening, where things currently stand and what you may need help with. There is no obligation to go any further.If you would like support after the call, we'll explain clearly how MyDispute can help, what that support would involve and the cost before you decide whether you'd like to proceed.

Question 2

How quickly can you help?

Accepted Answer

We aim to respond to all initial enquiries within 24 hours. You can also book a free 30-minute call directly through our website at an available time that suits you.If your situation is urgent — for example, because a hearing is approaching or court documents need attention quickly — please tell us when you get in touch. Where possible, we will do our best to accommodate urgent requests.

Question 3

Do you work with people across England and Wales?

Accepted Answer

Yes. Much of our support including reviewing documents, preparing applications and statements, case preparation and hearing preparation can be provided remotely, meaning we can support people across England and Wales.Where you would like MyDispute to attend court with you as a McKenzie Friend, we will discuss availability and the practicalities of attending based on the location of the hearing.

Question 4

What if I just want some initial guidance before deciding what to do?

Accepted Answer

That's exactly what the free 30-minute call is for. You don't need to have made any decisions or know what kind of support you need before speaking to us.You can tell us what's happening, where things currently stand and what you're concerned about. We'll discuss how MyDispute may be able to help and the options for support available to you. There's no pressure and no obligation to go any further.

Question 5

Is everything I tell you kept confidential?

Accepted Answer

Yes. Everything you share with us is treated confidentially and with discretion. We understand that family disputes and court proceedings can involve deeply personal and sensitive information, and confidentiality is something we take seriously.Please also refer to our Privacy Policy for full details of how your personal information is collected, used and protected.

Frequently Asked Questions