A legal disclaimer

​

MyDispute respects your privacy and is committed to protecting your personal information.

​

This Privacy Policy explains how MyDispute collects, uses, stores and protects personal information when you visit our website, contact us, book a call or use our services.

​

MyDispute operates in the United Kingdom and processes personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

​

1. Who We Are​

​

MyDispute provides practical support to individuals dealing with family disputes and Family Court proceedings, including child arrangements, court applications, case preparation, communication and correspondence, CAFCASS involvement, hearing preparation and McKenzie Friend support where appropriate.

​

MyDispute is not a firm of solicitors and does not provide regulated legal representation or reserved legal services.

​

For the purposes of applicable data protection law, MyDispute is responsible for determining how and why personal information collected in connection with our services is processed.

​

For privacy-related enquiries, please contact:

Email: support@mydispute.co.uk

​

2. Information We May Collect

​

The information we collect will depend upon how you interact with MyDispute and the support you require.

​

We may collect information including:

​

• your name;

• email address;

• telephone number;

• information submitted when booking a call;

• information provided through website forms or by email;

• information you provide during calls or other communications;

• details concerning your family dispute or Family Court proceedings;

• information concerning child arrangements;

• court case numbers, hearing dates and information about proceedings;

• copies of court applications, orders, statements and other court documents;

• CAFCASS correspondence or reports;

• correspondence between you and another parent or other relevant person;

• chronologies, evidence and supporting documents;

• information concerning children or other people relevant to your case; and

• any other information you choose to provide in connection with an enquiry or the services you ask us to provide.

We may also collect limited technical information when you use our website, such as device, browser, cookie and website usage information.

​

3. Information About Children and Other People

​

Family disputes and Family Court proceedings frequently involve information about children, former partners, family members and other individuals.

Documents or information you provide to MyDispute may therefore contain personal information relating to people other than you.

You should only provide information that is reasonably necessary for us to understand your circumstances or provide the support you have requested.

Information relating to children and other individuals will be treated with particular care and will only be used where relevant to the purpose for which it was provided.

​

4. Sensitive Information

​

Because of the nature of family disputes and Family Court proceedings, information provided to us may sometimes include particularly sensitive personal information.

This could include information concerning a person's health, disability, racial or ethnic origin, religious or philosophical beliefs, sexual orientation or other information categorised as special-category data under data protection law.

​

Case documents may also contain information concerning allegations, investigations, criminal proceedings or convictions, which is subject to additional protection under data protection legislation.

​

We do not ask you to provide sensitive information unless it is relevant to your circumstances or the support being provided.

​

Where we process special-category or criminal-offence information, we will only do so where there is an appropriate lawful basis and applicable condition under UK data protection legislation.

​

5. How We Obtain Information

​

Most personal information we process is provided directly by you, for example when you:

• contact MyDispute;

• complete a website form;

• book a call;

• send us an email;

• speak with us by telephone or online;

• provide documents for review; or

• engage MyDispute to provide support.

​

We may also receive information about other individuals from documents or information supplied by you.

​

In some circumstances, information may be contained within documents produced by or received from organisations involved in Family Court proceedings, such as HM Courts & Tribunals Service or CAFCASS, where you provide those documents to us.

​

6. How We Use Your Information

​

We may use personal information to:

• respond to enquiries;

• arrange and manage calls or appointments;

• understand your circumstances and the support you require;

• provide agreed MyDispute services;

• review documents you provide;

• assist with case preparation;

• assist with preparation of applications, statements, chronologies and supporting documents;

• support preparation for CAFCASS involvement;

• assist with communication and correspondence;

• support preparation for Family Court hearings;

• provide McKenzie Friend support where agreed and appropriate;

• communicate with you about work being undertaken;

• administer payments and business records;

• maintain appropriate records;

• comply with legal, regulatory or other lawful obligations;

• protect the security and integrity of our website and services; and

• improve the operation and usability of our website.

We will not use information provided about your family circumstances or court proceedings for unrelated purposes.

​

7. Our Lawful Basis for Processing

​

Under UK data protection law, we must have a lawful basis for processing personal information.

​

Depending upon the circumstances, we may process information because:

​

Contract — processing is necessary to take steps at your request before entering into an agreement with you or to provide services you have asked MyDispute to provide.

​

Legitimate interests — processing is necessary for legitimate business purposes, including responding to enquiries, administering MyDispute, maintaining appropriate records, protecting our services and communicating with clients, provided those interests are not overridden by your rights and interests.

​

Legal obligation — processing is necessary where we are required to comply with an applicable legal obligation.

​

Consent — in circumstances where consent is the appropriate lawful basis, we will ask for that consent.

​

Where information constitutes special-category personal data or criminal-offence data, we will only process that information where the additional requirements of applicable data protection legislation are satisfied.

​

8. Sharing Your Information

​

MyDispute does not sell, rent or trade your personal information.

We may use trusted service providers where necessary to operate our website and business. These may include providers of:

​

• website hosting and website functionality;

• online booking systems;

• email and communications;

• secure document or cloud storage;

• payment processing;

• accounting or administrative services; and

• website analytics and security.

​

These providers may process limited personal information on our behalf in order to provide their services. We may also disclose information where required by law, court order or another lawful requirement, or where disclosure is necessary to establish, exercise or defend legal rights.We will not routinely disclose information concerning your family dispute or Family Court proceedings to another party without an appropriate reason for doing so.

​

9. Wix and Online Bookings

​

The MyDispute website is built using Wix.

​

Where you use website features such as forms or the online booking system, information may be processed through Wix and associated services in order to provide those functions. The information you provide when booking a call may include your name, contact information, appointment details and any information you choose to provide as part of the booking.You should avoid including unnecessary sensitive information in booking fields. Detailed case information and documents can be provided separately where required.

​

10. Cookies and Website Analytics

​

Our website may use cookies and similar technologies to provide website functionality, understand how visitors use the site, improve performance and maintain security.Some cookies may be necessary for the website to operate correctly, while others may relate to analytics or other optional functionality.

Where required, you will be given appropriate choices concerning non-essential cookies.You can also control or delete cookies using your browser settings, although disabling certain cookies may affect website functionality.

​

11. Data Storage and Security

​

We recognise that information concerning family disputes and Family Court proceedings can be highly personal and sensitive. Reasonable technical and organisational measures are used to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.Access to case information is limited to those who reasonably require it for the purpose of providing or administering MyDispute services.However, no electronic communication or storage system can be guaranteed to be completely secure. If you believe information you have provided to MyDispute may have been compromised, please contact us promptly.

​

12. How Long We Keep Information

​

We will not keep personal information for longer than is reasonably necessary.

How long information is retained will depend upon its nature, the services provided, whether work is ongoing, our legitimate business requirements and any applicable legal, accounting or record-keeping obligations. Initial enquiries that do not result in work being undertaken may be deleted when they are no longer reasonably required.

Where MyDispute provides services to you, relevant records may be retained for an appropriate period after the work has concluded where necessary for record-keeping, legal or legitimate business purposes. Information that is no longer required will be securely deleted or otherwise disposed of where reasonably practicable.

​

13. International Data Processing

​

Some technology and service providers used in operating the website or business may process or store information outside the United Kingdom. Where personal information is transferred internationally, we will rely upon the protections and safeguards required by applicable UK data protection legislation.

​

14. Your Data Protection Rights

​

Depending upon the circumstances, UK data protection law gives you rights concerning your personal information.

​

These may include the right to:

​

• ask for access to personal information we hold about you;

• ask us to correct inaccurate or incomplete information;

• ask us to delete personal information in certain circumstances;

• ask us to restrict how information is processed in certain circumstances;

• object to certain processing;

• request transfer of certain information to you or another organisation where the right to data portability applies; and

• withdraw consent where processing is based upon consent.

• ​

These rights are not absolute and may depend upon the circumstances and the lawful basis upon which information is being processed.

To exercise a data protection right, please contact:

support@mydispute.co.uk

​

We may need to verify your identity before responding to a request.

​

15. Information Relating to Other People

​

Because Family Court matters commonly involve several individuals, documents held by MyDispute may contain information relating to more than one person. A request for access to information does not automatically entitle an individual to receive personal information relating to somebody else. Where necessary, information may be withheld or redacted in accordance with applicable data protection law and the rights of other individuals.

​

16. Complaints About the Use of Personal Information

​

If you have concerns about how MyDispute has handled your personal information, please contact us first so that we have an opportunity to address your concerns.

Email: support@mydispute.co.uk

​

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.

Information Commissioner's Office

​

17. Third-Party Websites

​

Our website may contain links to websites operated by third parties.

MyDispute is not responsible for the privacy practices, security or content of external websites. You should review the privacy information provided by those organisations before supplying personal information to them.

​

18. Confidentiality and Family Court Information

​

Information provided to MyDispute will be treated confidentially and with appropriate discretion. However, using MyDispute does not create a solicitor-client relationship and communications with MyDispute should not be assumed to attract legal professional privilege. You are responsible for ensuring that documents or information supplied to us may lawfully be shared for the purpose for which you provide them. Particular care should be taken with documents relating to Family Court proceedings, children and other individuals. Information from Family Court proceedings may be subject to restrictions on disclosure or publication.

If you are uncertain whether particular information or documents may lawfully be disclosed, you should obtain appropriate legal advice before providing or sharing

them.

​

19. Changes to This Privacy Policy

​

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal requirements.

The latest version will be published on this page and the date at the top of the policy will be updated where appropriate.

​

20. Contact MyDispute

​

For questions about this Privacy Policy, the personal information we hold about you or the exercise of your data protection rights, please contact: support@mydispute.co.uk